Costs of sessions and payment Fees
You are personally liable to pay all of our fees and any surcharges incurred, such as any cancellation fees. We are happy to accept you as a client if you are
arranging to pay through a third party, such as private medical insurance, however it is your responsibility to check with that third party whether you have to pay any excess and how much treatment
they will pay for, as you will be liable for any payment they do not make.
Payment will be
by you to us at the end of each session for that session.
If you are late for a session or if you or us cancel or rearrange a session if you are late
If you are late
arriving at a session, the session will begin on your arrival and continue until the time when it is scheduled to end. If you wish the session to overrun, and we agree, then you may be charged at our
discretion for the extra time we spend in providing the Services.
If you cancel or do not turn up for a session
Northwood Musculoskeletal Physiotherapy Clinic have a minimum 24 hour notice policy for cancellations or to change an appointment. This means that patients
who do not give at least 24 hours notice will be charged £32.50.
Privately Insured: Please note that all insurance companies including BUPA/AXA/Aviva and Pru Health do not pay for missed sessions. Any missed
appointments are subject to the above cancellation policy. If you have any questions please email firstname.lastname@example.org
If we cancel
On occasion, we may
have to cancel a scheduled session. This may occur, for example, if a staff member is sick or if a preceding session has overrun. If we have to cancel a scheduled session, we will book you another
appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.
We shall treat all
personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where
action might be necessary to protect you or someone else.
We are registered
under the Data Protection Act 1998 and we shall treat all personal data in accordance with the requirements of that Act.
Liability and indemnity Limitation on our liability to you
Our liability to
compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount (and not exceeding the amount you pay in total for the
services), having regard to such factors as whether the damage was due to a negligent act or omission by The Northwood Musculoskeletal Physiotherapy Clinic. Nothing in these conditions will limit our
liability for death or personal injury caused by our negligence or the negligence or our employees, agents or subcontractors or fraud and fraudulent misrepresentation.
Limitation and exclusion of liability
We shall not be liable
to you, whether in contract, breach of statutory duty, or otherwise, or for any loss of profit, or for any indirect or consequential loss arising under or in connection with the Services. Except as
set out in these conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This clause will
survive the termination of the contract.
You agree that you
will indemnify us against any and all loss or damage suffered, including any legal fees or costs, as a result of any breach of this agreement by you.
We may change any of
these terms or conditions, including our fees.
circumstances, such as illness or other commitments, inappropriate behaviour by you, refusal to be treated in a reasonable way, actual or potential conflict of interest, or other reasons, we may
decide to terminate the services early and or refuse or be unable to provide further sessions to you. In such circumstances, we shall give you reasonable notice of termination where practicable and
will refund to you any advance payment made for sessions not yet provided.
If a court or any
other competent authority finds that any provision of this contract (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent
required, be deemed deleted and the validity and enforceability of the other provisions of the contract will not be affected.
Events outside our control
We will not be liable
to you as a result of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lock-outs or other
industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm or breakdown of machinery.
Contacting each other
If you wish to send
any notice or letter then you should send it to our principal place of business or if none is apparent, the venue where your treatment takes place. If we wish to send you a letter or notice, we shall
use the address you have given in the Initial Assessment. Contracts (Rights of Third Parties) Act 1999 For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is not
intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
Disputes and governing law
If you are unhappy with the Services that
Northwood Musculoskeletal physiotherapy clinic provides, we hope you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your
satisfaction, the matter will be referred to one of the practice directors who will handle the complaint. This agreement is governed and construed by English law and the parties submit to the
jurisdiction of the courts of England and Wales.